Shipping Policy

At Madewell Sales Store, we’re committed to making your shopping experience as effortless and enjoyable as possible. Below you’ll find all the details about our shipping and return policies designed with your convenience in mind.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

• Standard Shipping ($12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after shipment
• Free Shipping – via EMS for orders over $50
  • Delivery within 15-25 business days after shipment

Returns & Exchanges

We want you to love your Madewell Sales Store purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Returns must be initiated within 15 days of delivery
• Original proof of purchase is required

How to Return an Item

Follow these simple steps to process your return:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Body: Include:
  • Your full name and email address
  • Item(s) for return/exchange (product name, size, color)
  • Reason for return/exchange
  • Your preferred resolution (refund, store credit, or exchange details)

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you with:

• Your return authorization number
• Shipping instructions and return address
• Any special instructions for your return

Step 3: Ship Your Return

Please note these important packing instructions:

• Pack items securely in the original packaging if possible
• Include the original packing slip or invoice
• Write the return authorization number on the outside of the package
• Ship using a trackable method (we recommend insurance for valuable items)

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds are processed within 5-7 business days
• Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.)
• Notification: You’ll receive an email confirmation when your refund is processed

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

• We’ll ship your new item once we receive and process your return
• If the new item has a higher price, you’ll need to pay the difference
• If the new item has a lower price, we’ll refund the difference
• Standard shipping fees apply for exchanged items

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.).

For international returns (outside the U.S.), additional customs fees or taxes may apply and are the customer’s responsibility.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange for a replacement or refund at no additional cost to you
• You may be asked to return the damaged item

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping, returns, or exchanges.

Contact us at:

• Email: [email protected]
• Mail: Madewell Sales Store, 1359 Clover Drive, Colorado Springs, CO 80903 USA

Thank you for shopping with Madewell Sales Store. We appreciate your business and are committed to providing you with stylish collections and exceptional service.