Welcome to Madewell Sales Store’s FAQ page! We’re here to help answer your questions about our fashion-forward collections, global delivery options, and shopping experience. Our brand serves dynamic individuals who value style that keeps up with their lifestyle, offering everything from breezy summer dresses to versatile kids’ sets.
Product Questions
What types of clothing does Madewell Sales Store offer?
We specialize in contemporary wardrobe essentials including:
- Dresses for every occasion
- Jumpsuits & Rompers for effortless style
- Adorable Kids’ Sets for your little ones
- Performance Shorts for active lifestyles
- Stylish Skirts
- Vacation-ready Swimwear
- Comfortable Underwear
Are your products true to size?
We offer size-inclusive options designed to fit various body types. Each product page includes detailed size charts to help you find your perfect fit. If you’re between sizes or unsure, we recommend sizing up for comfort.
What makes your clothing special?
Our collections blend timeless designs with contemporary style at sensible prices. We focus on versatile pieces that transition seamlessly from brunch to night out, with attention to quality fabrics and flattering cuts that move with your lifestyle.
Shipping & Delivery
Where do you ship?
We ship globally with just a few exceptions in Asia and remote areas. Our roots are in Colorado Springs, but our fashion reaches doorsteps worldwide.
What are my shipping options?
We offer two convenient shipping methods:
- Express Shipping: 10-15 business days after processing via DHL/FedEx ($12.95 flat rate)
- Free Standard Shipping: 15-25 business days after processing via EMS (free on orders over $50)
Will I be charged customs fees?
For international orders, local customs may apply additional fees which are the customer’s responsibility. These vary by country and are not included in your order total.
How can I track my order?
You’ll receive tracking information via email as soon as your items ship. Our carriers provide updates throughout the delivery journey.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Because confidence shouldn’t come with conditions, we want you to love your purchase completely.
How do I initiate a return?
Please contact our customer service at [email protected] with your order details. We’ll guide you through our simple return process.
Are there any return exceptions?
For hygiene reasons, underwear and swimwear must be returned in original, unworn condition with all tags attached.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. For additional security, we recommend PayPal which adds an extra layer of protection.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we’re considering this option for future updates to our store!
Company Information
Where is Madewell Sales Store located?
Our headquarters are at:
1359 Clover Drive, Colorado Springs, US 80903
1359 Clover Drive, Colorado Springs, US 80903
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. We aim to respond within 24 hours.
Is your packaging eco-friendly?
Yes! We believe sustainable fashion deserves sustainable shipping. Our packaging is designed to minimize environmental impact while protecting your items.
Still have questions? Our fashion-forward team is always happy to help you find the perfect pieces for your dynamic lifestyle. Shop with confidence at Madewell Sales Store – where great style meets global accessibility.